本文转载自W3CHINA.ORG讨论区(BBS.W3CHINA.ORG) 原文链接 以下为原文:
聆听的艺术
Good listening skills make workers more productive. The ability to listen carefully will allow you to: (具备)良好的听力技巧能提高工作效率。全神贯注地去倾听,会使你受益匪浅:
*better understand assignments and what is expected of you; 能够更好地把握工作职责,明确自己要达成的目标;
*build rapport with co-workers, bosses, and clients; 更容易与同事、老板及客户相处;
*work better in a team-based environment; 更易于融入团队工作环境;
*resolve problems with customers, co-workers, and bosses; 能与客户、同事、老板共同解决问题;
*find underlying meanings in what others say. 能够察觉说话人的言外之意。
How to Listen Well 如何聆听
The following tips will help you listen well. Doing these things will also demonstrate to the speaker that you are paying attention. 以下建议能够帮助你提高听力效果。做到以下这些,你也能够让对方感受到你对他很重视。
*maintain eye contact;保持眼神接触;
*don't interrupt the speaker;不要打断对方;
*sit still;坐着不要乱动;
*nod your head;不时地点点头;
*lean toward the speaker;身子向对方微倾;
*repeat instructions and ask appropriate questions when the speaker has finished. 当对方讲完了,可以重复下对方说的话,也可以恰当地问些问题。
A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for non-verbal cues suc
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